In 2002 when the ethical and transparent management of companies was emphasized due to scandals such as Enron, LS Cable opened a ‘Cyber Civil Billboard’ on its homepage in order to hear the opinions and complaints of subcontractors. About 3,000 subcontractors have made suggestions and complaints regarding products and have privately informed LS Cable of issues that need to be reformed (e.g., cost payment and unjust return of goods) and of damage relief. The received suggestions and complaints are automatically sent to the personal e-mail address of the CEO. Once the problems are resolved, feedback is given to the subcontractors.
In addition to systematic support, LS Cable designates competitive subcontractors and provides them with funds for facilities and development and often holds meetings of subcontractor CEOs for training in quality improvement and management consulting. Since last year, LS Cable has evaluated the subcontractors regularly and given excellence awards to improve their competency. Advantage is given to good subcontractors when parts are delivered or their price is set. In May of 2004, LS Cable held a ‘Subcontractor Launching Ceremony’ geared toward ensuring that LS Cable and its subcontractors will grow together based on trust and cooperation. LS Cable adopted Q-Partner for the first time in the cable industry in order to strengthen its partnership with its subcontractors for quality, technologies and management and to carry out a win-win strategy. In addition, LS Cable provides the employees of good subcontractors with opportunities in overseas and internal training and with incentives such as costs for authentication of the QA system, payment of costs in cash, and support of R&D. |